Novotel Sofia Received Tripadvisor’s 2021 Travellers’ Choice Award

The hotel was recognized for its impeccable service and for delivering fantastic experience to customers. The award is a result of many positive reviews from travellers on Tripadvisor.
 
 
25 May 2021, Sofia – Novotel Sofia, part of the leading hospitality group of Accor, received one of the most prestigious awards in the industry – the 2021 Traveller’s Choice Award of the global travel portal Tripadvisor. The recognition is presented to the hotel for providing great service and unique experience to its guests and for earning positive reviews and ratings from travellers all over the world over the past year. In this way, Novotel Sofia joins an exclusive club of top favourite hotels, restaurants and tourist sites that are highly evaluated by customers.
 
Novotel Sofia is among the top brands of Accor in the CEE region. In the past year, the hotel successfully adapted its business to the COVID-19 crisis and introduced strict hygiene standards to guarantee the health and safety of its guests, which they appreciated highly in their TripAdvisor rates. In 2020 and 2021, Novotel Sofia was certified with ALLSAFE Label by Bureau Veritas, presented to businesses that follow the appropriate safety standards and cleaning protocols. The hotel also reconsidered its booking and cancellation policies and now offers the most flexible travel conditions.
 
As part of Accor Group, Novotel Sofia also partners with AXA, a global leader in insurance, to provide medical support to its customers. They can benefit from the highest level of care thanks to the expert medical solutions in telemedicine through free access to medical teleconsultations and get access to AXA’s extensive medical networks with tens of thousands of vetted medical professionals. In addition, for added piece of mind Novotel Sofia has the capacity to organize COVID-19 testing for clients in a guest’s room or in a specially dedicated area.
 
To respond to the challenges of the pandemic and particularly to the ban for live events, Novotel Sofia introduced the service ALL CONNECT. This is a new hybrid meeting concept powered by Microsoft Teams that enables seamless physical & virtual meetings. The hotel’s meeting rooms are equipped with industry leading audio & video solutions to offer a new meeting experience to the guests. The concept focuses mainly on small meetings (8 to 50 physical participants). Distinctive and bespoke meeting programs & experiences are available for all customers.
 
“The hospitality industry was significantly impacted by the pandemic, but we remained strong and focused on people. Novotel Sofia quicky adapted to the new reality and despite all challenges never gave up on its commitment to provide impeccable service and unique customer experience. We are excited to be recognized with a Tripadvisor’s Travellers’ Choice Award. This is the most objective evaluation of our work and efforts, as it comes directly from our guests. I want to thank them for their trust and to promise that we will keep doing our best to make them feel like at home in Novotel Sofia“, commented Christophe Bergeron, General Manager of Novotel Sofia.
 
Apart from focusing on the health and safety of its guests and personnel, Novotel Sofia as part of Accor Group continues to be strongly committed to make its business more sustainable. The hotel has pledged to eliminate all single-use plastics from its guest experience by 2022 and actively promotes environmentally conscious behaviour as running several awareness campaigns. Novotel Sofia is also trying to offer more balanced and healthy meals to its guests, as using high-quality products such as herbs and vegetables from its own vegetable garden.
 
Accor Group on the other side continues to be strongly committed to developing its hotel brand portfolio in the Balkan region and sees tremendous touristic potential in Bulgaria, with especially premium brands market still having high development potential. The leading hospitality group plans to expand its presence in the country this year with ibis Styles Golden Sands Roomer hotel and MGallery in Plovdiv, while further openings such as Mgallery Maison Hotel Sofia, ibis Styles Sofia City and Pullman Okol Golf Resort will come next.